Shipping Policy

The typical delivery time frame is between 5 to 7 business days however, you may receive your items earlier.

All orders are shipped with a tracking number sent to you about 2 days after the order is placed. 

SHIPPING RATES AND ESTIMATES

USA (5 - 7 Business Days) excluding Alaska & Hawaii

CANADA (5-7 Business Days)

AUSTRALIA (5-7 Business Days)

MALAYSIA (5-7 Business Days)

SINGAPORE (5-7 Business Days)

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at contact@softsteps.co with your name and order number, and we will look into it for you.